Booking conditions and cancellation policy
Dear customer, it is important to inform you when confirming your reservation by any means that you are accepting the policies detailed below. All related policies both for reservations made directly at the hotel and for those made through some of our booking engines and / or travel agencies and / or allies.
Therefore, we suggest you check them before confirming your reservation.
Time of entry and exit
The time of entry is at 3:00 pm and the time of departure is at 1:00 pm; If your room is available before 3:00 pm we will be happy to check in immediately, otherwise we can store your luggage until the room is delivered. People can wait on the social airlines of our facility.
Requests for late departures have to be confirmed by our reception team and are subject to room availability.
The minimum age for specified is 18 years old. Guests under this age will be accompanied by a first degree kinship adult. At the time of registration you must present the identity document, which will be photocopied.
Rates and taxes
The rate includes VAT corresponding to 19%, hotel insurance and breakfast.
Pets are not allowed on the hotel premises.
The entry of alcoholic beverages to the hotel is not allowed.
The guest must be of legal age (18 years) to allow the purchase and consumption of alcoholic beverages inside the hotel.
Neither the consumption nor the sale of illegal drugs on the property is allowed.
All rooms are considered non-smoking areas, who ignores this rule, will pay a fine of $ 100,000 COP.
Minor children are always accompanied and under the supervision of a responsible adult.
In case of lost keys, the guest must pay $ 50,000 COP.
It does not allow music at high volume levels, which disturbs the tranquility of other guests and / or neighbors.
The bachelor party is not allowed inside the premises.
Guests should minimize noise emitted by televisions, voices and others, between 9:00 p.m. and 7:00 a.m.
The guest will be responsible for assuming the cost of any damage due to misuse of the furniture and real estate of the installation.
It is not allowed access to weapons of any kind and less without their corresponding permits issued by the competent authority, can not store flammable, explosive or hallucinogenic substances nor can perform in the property activities that threaten the National Constitution or good customs and In general, use the leased property that damages the material or moral credit of the building or the property.
The entry of ladies and / or minors with fines of sexual exploitation is prohibited. Any activity detected with child sexual exploration will be notified to all competent authorities.
- We are a small hotel, if you want or need to change your travel date we ask you to contact us promptly.
- The reservation will be confirmed after the deposit of 50% of the total reservation is made. On the date of admission, the remaining 50% must be canceled.
- The reservation cancellation will be free, if you have a period of 30 days before the date of entry.
- If you cancel 15 days before the reservation, the hotel will charge 50% of the total reservation.
- If canceled 3 or 1 day before the entrance, the hotel will charge the total value of the stay.
- In case of rescheduling dates, room prices will be adjusted according to seasonal rates and new reservations.
- For any change or cancellation in your confirmed reservation, you must send a request in writing to the email email@example.com and they will be received and confirmed by our reservation team.
- All changes requested after the first confirmation email are subject to hotel availability.
- There are no refunds or returns for departure before the agreed date. In the event that a credit is issued, our reservation office will email you its validity and restrictions.